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Understand how bos178 protects your account and data

We built bos178 for Indonesia, which means your account security, payment privacy and access to support are built into how we operate.

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Explore the Lobby Read FAQ

Our legal posture and how local law applies to you

bos178 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with bos178, you agree to our terms of service. Access and eligibility depend on local law. We operate under the rules of the jurisdictions where we are licensed to offer our platform. Your account deposits via DANA, OVO, GoPay and QRIS

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are protected by Indonesia's payment-system regulations and our own verification processes. Withdrawals are processed only after identity confirmation and account balance verification. We retain your transaction history for seven years to comply with anti-money-laundering requirements. If you believe your account has been misused or if you
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want to review what we hold about you, contact our support team using the channels listed below.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to contact us about legal and account issues

Live Chat Open your account, go to the lobby footer, and tap the chat icon. Our team responds in English during 24-hour support windows, seven days a week.

Email Support Send your account or legal question to [email protected]. We aim to reply within 12 hours with an answer or next steps for your request.

In-App Help Once logged in, tap the menu, select Help, then Legal or Account. You'll see FAQs and a direct form to escalate your question to our compliance team.

HOW WE PROTECT YOU

Data security, cookies and how we keep your account safe

Data Encryption

Your login credentials, payment details and account balance are encrypted end-to-end using industry-standard TLS 1.2. We do not store your card numbers or bank account details in plain text.

Cookie Policy

We use session cookies to keep you logged in and analytical cookies to understand how you browse the lobby. You can disable non-essential cookies in your browser settings without losing core account access.

Account Verification

When you open an account or request a withdrawal, we verify your identity using your phone number, email address and — for larger withdrawals — government ID. This protects your funds and meets Indonesia's regulatory requirements.

Retention & Deletion

We keep your transaction records for seven years. After account closure, we retain only what law requires. To request deletion of non-mandatory data, email [email protected] with your account ID.

Right to Access

You can request a full copy of your personal data held by bos178. Log into your account, tap Help, select Data Request, and we will email you a complete export within 14 days.

Report a Concern

If you suspect fraud, unauthorized access or a data breach affecting your account, contact us immediately via live chat or email [email protected] and include your account ID and the date you noticed the issue.

Frequently asked questions about your rights and our rules

When you close your account, your wallet balance is returned to your original payment method (DANA, OVO, GoPay or QRIS) within 24 hours. We delete your login credentials but keep transaction records for seven years per anti-money-laundering law.

Yes. Log in, go to Help, tap Data Request, and we will compile and email your full personal data file within 14 days. This includes your account history, deposits, withdrawals and any correspondence with our support team.

You can access your bos178 account from any device — phone, tablet or computer — using your email and password. We recommend enabling two-factor authentication on your account settings page for extra security when using shared or public devices.

If you report a transaction you did not authorize, we investigate within 48 hours and will reverse it if fraud is confirmed. Report disputes via live chat or email [email protected] with your account ID and transaction details.

bos178 operates where local law permits. Access and eligibility depend on local law in your region. Check your local regulations before opening an account, and contact our support team if you have questions about your jurisdiction.

If you request a refund within 24 hours of a deposit, we return it to your original payment method. Chargebacks filed after that window are reviewed individually. Fraud or money-laundering investigations may delay refunds pending verification with local authorities.

We verify identity using phone, email and government ID for withdrawals over Rp 5 million. We monitor unusual account activity and file reports with authorities where required by law. Transaction records are kept for seven years.

Understand how bos178 protects your account and data

How to contact us about legal and account issues

Data security, cookies and how we keep your account safe

Data Encryption

Cookie Policy

Account Verification

Retention & Deletion

Right to Access

Report a Concern

Frequently asked questions about your rights and our rules

01 What happens if I close my account?

02 Can I request a copy of my personal data?

03 What is your policy on account access from different devices?

04 How do you handle disputed transactions?

05 Where is bos178 legally registered?

06 Can you explain your refund and chargeback policy?

07 How do you comply with Indonesia's anti-money-laundering rules?

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